FAQs

What are your hours of operation?

Monday, Tuesday, Thursday: 7:30am - 5pm; Wednesday, Friday: 7:30am - 6pm ; Saturday: 9am - noon...We are closed on Sundays.

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Do I need to make an appointment for an estimate?

If you would like to make an appointment that is up to you. There are several different ways to have an estimate completed! We can set up an appointment for you during our hours or you can drop your car off. Our shops also have Key Drop boxes for your convenience if you need to drop your keys off after hours. Remember, we also offer our Online Estimates option available under the service area of this site, you can upload 1-3 photos and your vehicle information and we will get back to you usually within 24 hours. 

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How long will an estimate take?

Please allow approximately 15 minutes for the estimate to be written. If there is substantial damage, or you have an unusual vehicle (such as a specialty sports car), it may take up to 30 minutes to inspect your vehicle and write the estimate. 

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Do I need more than one estimate?

No. Because we work directly with insurance companies, our prices are already set at the most competitive rates.

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Can you match my vehicle's color?

Yes. We have made a major investment in the finest paint system available and constantly upgrade our technology and equipment to ensure that each vehicle's paint matches. We take pride in our ability to match factory finishes as the final step in the restoration process.

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If the frame is damaged is it a total loss?

Not necessarily. A car is only a total loss when the price of repairs exceeds the insurance company's determined value of your vehicle. Today most cars are built using unibody (frame and body as one) construction. Our highly skilled technicians, with the aid of our state-of the-art technology, can return your vehicle to its original build. If it is determined that the frame section is bent beyond repair, that section can be replaced.

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How long will the repair take?

 The repair time depends on the extent of damage, availability of parts and insurance approval all effect your repair time. However, occasionally once the repair process has begun, previously undetectable conditions are revealed that require additional repair time. Our employees are always here if you have questions on the process and are more than willing to keep you up to date on the status of your repair.

We understand the importance of returning your vehicle to you. We strive to make the process as simple and hassle free as possible.

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How will I know when my car is done?

You will be notified as soon as your vehicle is ready to be picked up. Feel free to contact us during the repair process if you have any questions or concerns, we are here to help. 

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What is a deductible?

The deductible is the owner's portion of an insurance claim. The amount of the deductible is determined at the time you took out your insurance policy. If your deductible is not waived, it will be your responsibility to pay us when you pick up your vehicle. If you aren't sure about your deductible, you can call your agent and he can tell you whether your insurance company has waived your deductible or whether it will be your responsibility.

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How soon may I wash my vehicle?

The vehicle may be washed immediately. We recommend using cool water and a mild car soap. Wash in a shaded area and wipe only with cloth that is damp or wet, not dry. 

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How soon may I wax my vehicle after repairs?

We recommend waiting 90 days after repair before the first wax.

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